Executive Education


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Business Process Management for Operations Excellence

Introduction and Background

Business process management is concerned with designing, planning and controlling the operations in an organization. In other words, the journeys of value-adding activities that an organization’s customers, employees, materials, energy and information all undertake.

In this course, you will learn about process management methods and how to apply them to improve the operations in different types of organizations. You will learn how to plot process drivers, identify the root cause of gaps in performance, redesign and map processes, and develop plans for process change.

The course will use exercises and a simulation to promote interaction among participants and applied learning. The simulation will allow you to reflect on, use, and experience some of the key decision making central to business process management.

Course Structure

This course is completely virtual. All participant materials will be sent digitally prior to the course start date. Course includes a blend of live sessions and online group activities. Participants will implement learnings in between sessions through real-world application.
Key Learning Objectives
  • Think of processes as the ‘building blocks’ of organizations and their operations
  • Understand the objective of process design, management and control
  • See how process structure and facilities layout are used to control behaviors and flows
  • Learn how the four Vs (volume, variety, variation and visibility) combine to impact processes
  • Use tools to identify gaps in process performance and to redesign and change a process
  • Understand the role of technologies and rules in process design
  • Practice process design, planning and control
  • Learn the key elements of process quality, improvement and change
  • Explore the principles of creative benchmarking

Refund Policy

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees. Cancellations received at least ten (10) business days in advance of the course commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the course commencement date will be subject to a $200 administration fee. Cancellations received less than three (3) business days prior to the course commencement date will be subject to full course tuition cost. Non-attendance will incur full course tuition cost. Fees subject to change without notice. Program Transfers One course transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the course start date. Program transfers within ten (10) business days of the course start date will be subject to a $200 administration fee. Alternate program transfers may be approved dependent on course availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $200 administration fee.

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Course Code: ESB265