Business Process Management for Operations Excellence

Business process management is concerned with designing, planning and controlling the operations in an organization. In other words, the journeys of value-adding activities that an organization’s customers, employees, materials, energy and information all undertake.

In this course, you will learn about process management methods and how to apply them to improve the operations in different types of organizations. You will learn how to plot process drivers, identify the root cause of gaps in performance, redesign and map processes, and develop plans for process change.

The course will use exercises and a simulation to promote interaction among participants and applied learning. The simulation will allow you to reflect on, use, and experience some of the key decision making central to business process management.

Course Structure

• Think of processes as the ‘building blocks’ of organizations and their operations
• Understand the objective of process design, management and control
• See how process structure and facilities layout are used to control behaviors and flows
• Learn how the four Vs (volume, variety, variation and visibility) combine to impact processes
• Use tools to identify gaps in process performance and to redesign and change a process
• Understand the role of technologies and rules in process design
• Practice process design, planning and control
• Learn the key elements of process quality, improvement and change
• Explore the principles of creative benchmarking