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Edwards School of Business


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OE Process Metrics, Management & Controls

Required Course of the Operational Excellence Certificate

The Operational Excellence Certificate (OEC) Program gives seminar attendees the knowledge to use a variety of process improvement tools, methods, and techniques. There is a particular emphasis on process mapping, lean tools, methods, and techniques, and rigorous problems solving involving all types of problems. Improvement activities run the gamut from easily implementable ideas through a “clean sheet” process redesign. In addition all of the classes use the “learn by doing” approach where attendees immediately use the tools, methods, and techniques on their own organizations. It is very common that the classes pay for themselves through improvements and cost savings.

The Operational Excellence Certificate is a learning path made up of four separate courses and when all four courses are completed in a 3-year timeframe we will award the Operational Excellence Certificate to the participant.

Required Courses:

Imagine improving your organization every day. What would it take for this to occur?

  • A metrics system that allows you to measure the status of any process in real time.
  • Everyone must be able to see relevant issues, and use the scientific method to deal with them.
  • Management must support a work environment that values and supports ongoing improvement efforts.

This course is about building a framework for continuous improvement in your organization. You will learn how to build a robust measurement system, apply rigorous problem-solving practices and maintain effective process controls. You will also strengthen the managerial skills and capabilities needed to create a culture of continuous improvement.

By working on your own organization you will construct a visual management system, problem-solve using the scientific method, and practice the leadership behaviours needed to sustain continuous improvement. You will leave with an action plan to create a metrics system, to solve problem scientifically and improve skills and competencies of all employees.


2-Day course

Refund Policy

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the course commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the course commencement date will be subject to a $200 administration fee. Cancellations received less than three (3) business days prior to the course commencement date will be subject to full course tuition cost.

Non-attendance will incur full course tuition cost.

Fees subject to change without notice.

Program Transfer Policy:

One course transfer will be permitted without penalty if the cancellation request is received within fifteen (15) business days prior to the course start date. Alternate program transfers may be approved dependent on course availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee.

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Course Code: ESB203