COURSE INFORMATION

OEC: Introduction to Lean and Six Sigma

Program Overview

Key areas of operational excellence are Lean and Six Sigma. Lean and Six Sigma are methods that provide organizations with tools to improve the capacity of their business processes. By increasing performance and decreasing process variation, organizations can see defect reduction and improvements in areas such profits, employee morale, and quality of products or services.

In this program, participants are introduced to and explore process improvement tools, terminology, principles, and analytical techniques that business professionals use to investigate key issues within the operations function. Understanding how the sources of waste produce operational inefficiencies and the root causes of wastes is the first step in operational excellence. Participants will learn how to apply the tools, methods, and techniques to the office processes where they can see the immediate benefit. 

Metrics are a key tool discussed as a way to monitor throughput, quality, and productivity before and after implementation. Participants will learn about the power behind these metrics to implement operational improvements and to maintain the gains created through process improvement projects. 

Lastly, participants will be able to take their learnings and apply them immediately to their own work processes. 

 This program is part of the Operational Excellence Certificate.

Program Structure

All participant materials will be sent prior to the program start date. Program learning includes an online virtual classroom through ZOOM. Participants are required to have access to a computer/laptop with sound capabilities (speakers and microphone) and a built-in camera or webcam. You can also join the webinar by phone. All phone numbers and access IDs will be provided to participants. Participants should also have access to a quiet and private space for learning.

Key Learning Objectives

• Understand Lean philosophies and the Six Sigman DMAIC framework
• Identify and "see" the various inefficiencies in your office processes
• Uncover the root cause of mistakes and errors and systematically solve them
• Introduction and examination of process improvement tools and principles 
• Understand terminology used to effectively implement Lean processes
• Examine analytical techniques that business professionals use
• Investigate key issues within the operations function
• Understand how sources of waste produce operational inefficiencies and the root cause of waste
• Identify tools used to reduce or eliminate sources of waste
• Organize the workspace for ease and efficiency

Refund Policy

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees. Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $500 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost. Non-attendance will incur full course tuition cost. Fees subject to change without notice. Program Transfers: One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $300 administration fee. Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee.

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