Executive Education

COURSE INFORMATION

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OEC: Mapping Operational Processes

Program Overview

Process mapping focuses on business activities and deliverables. It identifies the resources responsible for each operation and relates process completion to relevant standards or benchmarks. Ultimately, process mapping helps organizations evaluate operational success.

In every organization, there are processes that need to be designed, implemented, measured, and improved regardless of industry and environment. In this program, participants will learn about how process mapping is a powerful tool for your organization and will practice mapping processes using relevant examples. Using Lean and Six Sigma tools and principles, participants will understand how process mapping can illustrate the current state and desired future state of an organization. This includes analyzing processes to find process issues, structural problems, poor controls, and people issues while using practical techniques and real-world processes. Getting to the root of the cause aids in quality and timeliness issues where participants can implement their learnings immediately to their own work processes.

This program not only focuses on the skill set but the mindset. Process mapping will give participants the skills needed to enact real process improvement within their organization. This includes facilitating the mindset required for organizations to enable the buy-in needed for maintaining process improvement gains. Participants will also learn effective strategies to select, organize, and facilitate efforts by overcoming barriers to process improvements.

This program is part of the Operational Excellence Certificate.

Key Learning Objectives

Explore the application of process mapping using Lean and Six Sigma philosophies and tools
Understand the importance of current and future state process maps
Introduction to constructing and practicing process mapping
Demonstrate cost savings and ROI opportunities
Identify broken processes and include error-proof steps to eliminate quality issues
Design processes that are reliable, cost-effective, customer-centric and produce high-quality results

Refund Policy

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees. Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $500 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost. Non-attendance will incur full course tuition cost. Fees are subject to change without notice. Program Transfers: One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $300 administration fee. Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to a $300.00 + taxes administration fee.

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