Executive Education


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OEC: Measuring and Improving Operational Processes

Program Overview

Measuring and improving operations is all about implementing, and analyzing a metric system that allows organizations to measure any process in real-time. Using the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) framework, participants will learn how to assess defects, report metrics, and quantify waste in processes to improve operational processes for excellence. Participants will learn how to build a robust measurement system, design and improve processes that produce high-quality results, and demonstrate efficiencies through cost-saving opportunities. By addressing the gaps between the current performance and desired future performance, organizations can measure the status of any process in real-time, required to create a culture of continuous improvements and achieve their desired future state. 

 This program is part of the Operational Excellence Certificate.

Key Learning Objectives

  • Assess defects, reporting metrics, and quantifying waste in processes
  • Design processes producing high-quality results
  • Demonstrate efficiency and cost-saving opportunities
  • Define benchmarks and address gaps between current performance and future state performance
  • Use the scientific method to proactively solve problems
  • Employ powerful leadership skills to build a culture that values and supports continuous improvement
  • Construct a metrics system to measure the status of any process in real-time

Refund Policy

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees. Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $500 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost. Non-attendance will incur full program tuition cost. Fees subject to change without notice. Program Transfers: One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $300 administration fee. Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee.

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Course Code: ESB275